A recruiter will have a suite of questions that they like to ask most candidates in their interview. Of course, they will also have unique questions to the candidate and job, but there is typically a set of questions that we use to benchmark all candidates. Most of them aren’t meant to trick candidates, they are fail proof ways of finding out the most crucial information we need to assess your suitability for a role. While there is no right way to answer these questions, the

Employee retention within contact centres has always had its challenges. Although it is known for a high turnover rate, it doesn’t have to be. There are a number of areas that could be improved to see better employee retention. As recruiters for a large number of contact centres across Australia, we are in a position to see both sides of the problem. In our recruitment process we partner with the leadership teams and managers within the centres to source the best talent. To