January 22, 2019

A recruiter will have a suite of questions that they like to ask most candidates in their interview. Of course, they will also have unique questions to the candidate and job, but there is typicall...

January 8, 2019

Employee retention within contact centres has always had its challenges. Although it is known for a high turnover rate, it doesn’t have to be. There are a number of areas that could be improved to...

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