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January 22, 2019

A recruiter will have a suite of questions that they like to ask most candidates in their interview. Of course, they will also have unique questions to the candidate and job, but there is typicall...

January 8, 2019

Employee retention within contact centres has always had its challenges. Although it is known for a high turnover rate, it doesn’t have to be. There are a number of areas that could be improved to...

December 12, 2018

It’s a given in today’s workforce that people change jobs. As the new year rolls in, many people will start the year with plans to change jobs. New Year = new beginnings. This isn’t always ideal f...

November 27, 2018

When everything is supposed to wind down, people often put off trying to find a new job in December. So why are you telling me that December is a good time to find a new job? Well, actually there...

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